General Terms and Conditions of Sale

Art. 15Loyalty programme Δ-COINS and referrals

15.1 — Presentation and nature of the programme

DELTA-LAB offers its customers, on an optional and free basis, a loyalty and rewards programme called «Δ-COINS», which, under certain conditions, provides commercial benefits that can only be used on the website DELTA-LAB.

This programme is a voluntary commercial initiative of DELTA-LAB and is in no way a banking, financial, payment, savings or investment service.

​ Δ-COINS are promotional loyalty units, awarded free of charge as part of specific commercial operations. They are not legal tender, a cryptocurrency, a financial asset or a bank deposit.

DELTA-LAB is not a bank, credit institution, payment institution or electronic money institution and does not claim to carry out any of these activities through this programme.

Joining the programme implies accepting these conditions, without prejudice to the mandatory rights granted to consumers.

15.2 — No monetary value and no right to reimbursement

​ Δ-COINS are exclusively promotional benefits internal to DELTA-LAB.

Any equivalent value expressed in euros corresponds only to their discount value on an eligible purchase. This equivalence gives them no independent monetary value.

Consequently:

• ​ Δ-COINS cannot be withdrawn, transferred to a bank or converted into cash.
• They cannot be sold, assigned, exchanged or transferred between users.
• They cannot be used with any third-party merchant.
• They bear no interest, yield or financial return.
• They are not a sum of money held on deposit on the customer's behalf.
• They cannot be refunded in cash, unless a mandatory legal provision says otherwise.

No user may require DELTA-LAB to buy back their Δ-COINS or to pay monetary compensation simply because they have a balance of unused promotional credits.

These provisions do not affect the consumer's legal rights regarding the sums actually paid for their purchases, in particular in the event of an applicable withdrawal, a refund or the exercise of legal guarantees.

15.3 — Awarding Δ-COINS

Members registered in the programme receive, for their eligible purchases, Δ-COINS calculated on the net amount of the products concerned, excluding taxes, delivery costs and discounts already applied. 1 Δ-COIN is worth a €0.01 discount.

The rate depends on the member's level, based on the total of their confirmed purchases:

• Rookie1 %from sign-up
• Player1,25 %from €500
• Pro1,5 %from €1,000
• Legend1,75 %from €2,000
• Delta Boss2 %from €3,500

Extra Δ-COINS can also be earned by completing the quests shown in the "My quests" tab of the customer area, for example 500 Δ-COINS for a review posted on Trustpilot after an order. Reviews remain free: the reward depends neither on the rating nor on the content.

Amounts paid in Δ-COINS and free items are excluded from the calculation. The benefit only applies to orders placed after actually joining the programme. Credits are only permanently acquired once payment is confirmed, the order is completed and the eligibility conditions are checked. Any cancellation, refund, fraud or allocation error may lead to the cancellation or adjustment of the corresponding Δ-COINS ​

15.4 — Referral programme and free nature of rewards

DELTA-LAB may offer some members a referral scheme that, subject to eligibility conditions and applicable regulations, provides commercial rewards.

Under this scheme, the referrer can receive Δ-COINS equal to 5% of the eligible net amount of their referee's first confirmed order. The referee can receive a free product, within the limits and conditions specified for the offer.

Referral rewards are solely loyalty gestures, granted free of charge by DELTA-LAB.

They are not a salary, a professional commission, a finder's fee or consideration for an employment, agency or commercial services contract with DELTA-LAB.

Taking part in the programme creates no relationship of subordination, commercial representation, agency or business partnership between DELTA-LAB and the participants.

No participant may present themselves as an employee, representative, agent or official partner of DELTA-LAB simply because they take part in the programme.

Benefits are only granted if the announced conditions are met and the operations concerned are actually confirmed.

DELTA-LAB reserves the right to change or end the referral offer for the future, under the conditions set out in this article, without arbitrarily calling into question rewards that have been properly acquired.

15.5 — Compliance with the law by referrers

Each participant agrees to use the referral scheme lawfully, personally, fairly and in accordance with the applicable legal provisions.

In particular, they must comply with the rules on advertising, direct marketing, personal data protection, electronic communications and, where applicable, products subject to promotional restrictions.

In particular, the referrer must not engage in:

• Send any unlawful, misleading or unsolicited commercial communication.
• Use any automated mass-mailing tools or spam.
• Any impersonation of, or false claim to represent, DELTA-LAB.
• Any promotion of a product where this is prohibited by the applicable regulations.
• Target minors or people to whom the sale of the product concerned is prohibited.
• Misrepresent the products, their characteristics or their legal status.
• Any use of the programme for fraudulent operations or operations contrary to public policy.

Being given a referral code is in no way permission to carry out prohibited advertising or promotional operations.

Each participant remains responsible for the communications and initiatives they personally undertake, independently of the official instructions and communications of DELTA-LAB.

DELTA-LAB may suspend or withdraw access to the programme for any user whose behaviour breaches these conditions or the applicable regulations.

However, this provision does not release DELTA-LAB from its own legal obligations relating to the organisation and operation of the programme.

15.6 — Use of credits

​ Δ-COINS properly acquired can be used for discounts on eligible orders, within the technical and commercial limits of the programme.

Their use remains subject to product availability, the restrictions applicable to the categories sold and the conditions displayed at the time of ordering.

DELTA-LAB does not guarantee that its entire catalogue will be eligible for the use of Δ-COINS.

Credits may in no case be used to circumvent the legal restrictions on sale, delivery, promotion or marketing applicable to certain products.

​ Δ-COINS cannot be used to buy products or take part in operations whose promotion or discount would be legally prohibited.

15.7 — System availability and technical incidents

The Δ-COINS programme relies on IT infrastructure built into the website DELTA-LAB and depends on software, databases, hosting and technical services that may experience interruptions or malfunctions.

DELTA-LAB strives to keep the programme reasonably reliable and secure, without guaranteeing that it is permanently available, uninterrupted or free of any fault.

Maintenance, updates, hosting failures, software incompatibilities, cybersecurity incidents or external circumstances may temporarily affect access to wallets, the display of balances or the use of rewards.

DELTA-LAB may temporarily suspend the features concerned when this is necessary to keep the programme secure, prevent fraud or make a technical correction.

A temporary service interruption does not, on its own, give an automatic right to financial compensation.

If a user's balance is affected by an anomaly, DELTA-LAB may check the transactions and, where the available data allows, correct or restore the credits properly acquired.

Displayed balances may be corrected when a clerical, technical or accounting error is objectively established.

The liability of DELTA-LAB cannot be engaged for the consequences of events that are not attributable to it, within the limits allowed by the applicable law.

No provision of this article is intended to exclude or limit the liability of DELTA-LAB for breach of its legal or contractual obligations where such a limitation is prohibited by law.

15.8 — No guarantee of financial value

The Δ-COINS programme is not a savings or fund-holding mechanism.

The Δ-COINS balance is not a financial asset entrusted to DELTA-LAB and is not covered by any bank guarantee or deposit guarantee.

The user acknowledges that Δ-COINS are intended solely to be used as commercial benefits, in accordance with these conditions.

Any estimate of their commercial equivalent value indicates their discount power within the programme and is not a promise of a cash refund.

Future benefits, exceptional promotions or credits not yet definitively acquired do not constitute any guaranteed property right.

15.9 — Fraud, abuse and balance adjustments

DELTA-LAB reserves the right to carry out reasonable checks to prevent fraudulent or abusive use of the programme.

The following may in particular constitute abuse:

• Creating multiple accounts to obtain several welcome benefits.
• Self-referral or the use of fictitious identities.
• Artificial use of orders to generate rewards.
• Deliberately exploiting IT vulnerabilities.
• Manipulating coupons or award mechanisms.
• Repeatedly obtaining benefits through fictitious, cancelled or fraudulent transactions.

Where there are serious indications of fraud, DELTA-LAB may temporarily suspend the credits concerned for as long as the checks require.

Where fraud or an undue award is established, DELTA-LAB may cancel the corresponding rewards, correct the balance and, where appropriate, suspend access to the programme.

These measures must remain proportionate to the situation and do not affect the user's statutory rights.

15.10 — Change, suspension or end of the programme

DELTA-LAB reserves the right to change, suspend or end the Δ-COINS programme, in particular for commercial, economic, regulatory, technical or security reasons.

Substantial changes unfavourable to members will be announced within a reasonable period before they take effect, except where required by law, a security risk or circumstances requiring immediate action.

Changes to reward rates will only apply to future operations and will not affect credits properly acquired under the previous conditions.

If the programme is permanently ended, DELTA-LAB will inform the members concerned and, insofar as continued use remains legally and technically possible, give them a reasonable period to use their acquired credits.

Ending the programme does not in itself create any obligation to convert free promotional credits into money.

Any removal, expiry or adjustment of credits remains subject to the mandatory provisions of the applicable law and to respecting benefits already permanently acquired.

15.11 — Closing a customer account

Closing a DELTA-LAB account ends membership of the programme Δ-COINS.

The user is encouraged to use their available credits before asking for their account to be closed, provided they can legally be used.

Closing the account does not convert promotional credits into money, nor does it oblige DELTA-LAB to refund them in cash.

Any unused credits will be handled in accordance with the programme conditions and the consumer's mandatory rights.

DELTA-LAB keeps the information strictly necessary to justify transactions, prevent fraud and meet its legal obligations, in accordance with its privacy policy and the applicable regulations.

15.12 — No guarantee of income

Joining the Δ-COINS programme or holding a referral code does not guarantee any future gain, income, commission or benefit.

The volume of rewards that may be granted depends solely on eligible operations actually carried out and validated in accordance with these conditions.

Participants cannot claim any compensation for unrealised business opportunities, hypothetical referrals or orders that did not meet the award conditions.

The programme's benefits are not intended to be a paid professional activity, a regular income or an investment.

15.13 — Complaints and checks

Any member who notices an anomaly with their Δ-COINS can contact customer service DELTA-LAB to ask for a check.

To make processing easier, it is recommended to provide the references of the orders or operations concerned and any information useful to identify them.

DELTA-LAB will carry out the reasonably necessary checks and, where justified, make the appropriate corrections to the account concerned.

Not making an immediate complaint does not mean waiving the consumer's statutory rights.

15.14 — Precedence of applicable regulations

The entire programme Δ-COINS, including loyalty, referral, benefit and discount operations, is subject to the regulations applicable to the products concerned and to the territories where these operations are offered.

Where an operation, reward or promotional mechanism turns out to be contrary to a legal or regulatory provision, DELTA-LAB may suspend or remove it to the extent necessary to comply with that provision.

No clause of this article may be interpreted as authorising a legally prohibited commercial practice.

If any provision of this article is declared void, unfair or unenforceable, the other provisions shall remain applicable to the extent permitted by law.

Taking part in the Δ-COINS programme constitutes acceptance of these conditions, subject to the mandatory legal provisions applicable to consumers.